Insurance and Fees

We contract with the following insurance providers

Aetna 

BCBS 

Medcost 

Cigna 

United/Optum 

CBHA

Waystation Counseling tries to make therapy as painless as possible (at least with insurance; the rest depends on your therapist). All of our professionals accept insurance to make treatment more affordable. 

Typical Cost: Each therapist at Waystation Counseling is allowed to set their own rate, and rates vary depending on appointment length.  Before you commit to treatment, your therapist can give you a clear idea of the typical session cost if you provide your insurance information.

Average out of pocket cost, With insurance, out of pocket costs typically range from $5-$130 depending on session length, insurance benefits, and services provided.  

Without insurance, your first session will be at $185 for the intake unless you have a sliding scale agreement and $180 for 60 minute appointments.  

Sliding Scale: Many of our clinicians accept sliding scale on a case by case basis.  Please email them for availability and policies. 

Group Program pricing: Skills group are out of pocket/Out of Network and we encourage you to check with your insurance provider for instructions on how to submit for reimbursement.  If you don't seek prior approval and submit the claims to insurance, it will likely be billed as out of network or OON.  

The cost of group depends on the length of commitment indicated on the group contract and upfront deposit.   The range for group is between $65-80 for a 90 minute group. Please email us a 

Payment type: We accept all major credit card, HSA cards, and cash.  We do not accept checks. 

Insurance Companies: Here is a list of some of the insurance companies that we are contracted with. This list is subject to change and exceptions, because insurance companies are complicated. If you do not see your insurance coverage below please email us a Adminteam@waystationcounseling.org

BCBS (Blue Advantage, Blue Care, Blue Home with Novant Health, Blue Options, Blue Select, Classic Blue, and Anthem). All of our clinicians are in-network with BCBS.

We are not in network with BLUE LOCAL (Atrium). 

United/UMR:  Trish Lockhart and Andrew Sell can bill for United and Optum plans.  

Cigna/Evernorth:  Trish Lockhart, Sharon Young, and Lisa Womack can accept Cigna clients. Clinicians under supervision bill under their supervisor's license so the supervisors name will be on your insurance claim. 

Cigna has unfortunately changed their policy so our newer, independently licensed, clinicians cannot bill a living wage under our current practice structure so coverage for Cigna is limited at this time. If you are specifically wanting to make an appointment with Andrew and you have Cigna, please email him directly and he can provide information on an alternative option. 

Medcost/CBHA: Trish Lockhart can take CBHA (if you work for a medical related company you likely have CBHA). 

Aetna: All clinicians can bill Aetna, which includes the North Carolina State Health Plan Network 

All Other insurance companies: Many of the new insurance companies will allow you to set up a contract with a provider of your choice. We can help if this is the case.  Please feel free to contact us and ask. intake@waystationcounseling.org 

If we cannot take your insurance we have a policy of courtesy billing, which means that we will file the out of network (OON) claim for you whenever possible or, if you have to submit claims a different way, we will provide you with a superbill for you to submit. 

Superbills are not available to clients utilizing sliding scale.